Deluzio Presses IRS for Answers on High Call Volumes, Lack of Live Support

CARNEGIE, PA — Today, Congressman Chris Deluzio (PA-17) shared a recent letter that he sent to the CEO of the Internal Revenue Service (IRS), Frank J. Bisignano, pressing for answers about the wide range of issues Western Pennsylvanians face when trying to contact the agency.

The Congressman and his office hear regularly from constituents receiving notices in the mail that request time-sensitive, personal information. Western Pennsylvanians tell Congressman Deluzio’s team that they face hour-long wait times on the phone or get a message telling them to try again at a different time. This has even prompted some to request time off work in the hopes of finally reaching a live agent on the phone for assistance.

Congressman Deluzio’s letter to the IRS reads, “Constituents receive no answers and waste an unreasonable amount of time trying to fulfill their duties to pay taxes and to address their issues with the IRS.”

The letter continues, “Americans should be able to have their questions answered and receive assistance in a timely manner without spending days and weeks at a time trying to get connected to an agent by phone.”

In his letter, Congressman Deluzio requested information regarding any steps the IRS is taking to address high call volumes, whether the agency is prioritizing automated systems over human agents, and if there are any technology and staffing improvements in the works. He requested a response by September 4, 2026.

Read the full letter HERE.

Congressman Deluzio’s congressional office offers casework services to constituents of Pennsylvania’s 17th Congressional District who have problems and questions with federal programs or agencies. To date, his congressional office has closed more than 4,650 constituent cases and helped return over $11.5 million to Western Pennsylvanians. 

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